Our Policy: No Refunds, Returns or Exchanges. Once your order has been shipped it's not in my resonsibilty. If a Product arrives damaged then DM me on instagram @evie.accessories and I will ask you of Photographic evidence. If you get your address wrong that is not in my responsibility. If you notice that you have spelt your address wrong quickly message me on instagram or email me. However I am more likely to respond through instagram DM.